Policy Last Updated On: 3-Sep-2026

Samarpan Recovery (“Samarpan”, “we”, “us or “our”), a unit of Abheraj Baldota Foundation, is committed to protecting the privacy and confidentiality of individuals who visit or interact with www.samarpanrecovery.com (the “Website”) or avail, enquire about or otherwise interact with our rehabilitation, recovery, counselling, mental healthcare and allied services.

This Privacy Policy explains how Samarpan collects, receives, uses, processes, stores, discloses, transfers and protects personal information and other information obtained through the Website and through related interactions with Samarpan.

Given the nature of our services, we may receive information relating to addiction, substance use, mental health, medical history, treatment and rehabilitation. We recognise the sensitive nature of such information and are committed to maintaining appropriate confidentiality and safeguards.

1.  ABOUT SAMARPAN

Samarpan is a unit of Abheraj Baldota Foundation and operates residential and outpatient recovery and rehabilitation services.

Operational Address:

Samarpan Rehabilitation Center 441, Song of Life Road,

Urawade, Mulshi, Maharashtra – 412115, India

Telephone / WhatsApp: +91 81809 19090

Email: admissions@samarpan.in

For the purposes of applicable data-protection laws, Samarpan may act as the “Data Fiduciary” in relation to Personal Data processed by it, to the extent and from the date such provisions are applicable to Samarpan.

2.  INFORMATION WE COLLECT

2.1  Identity and Contact Information

This may include:

1. name;
2. age/date of birth;
3. gender, where relevant or voluntarily provided;
4. telephone/mobile number;
5. email address;
6. residential address;
7. nationality and country of residence; and
8. details of a parent, guardian, spouse, family member or other authorised representative.

2.2  Enquiry and Admission Information

When you contact us or make an enquiry, we may collect:

1. details regarding the nature of your enquiry;
2. information regarding the services or treatment programme sought;
3. information regarding the prospective client’s circumstances;
4. preferred dates and mode of communication;
5. travel or accommodation information where required for admission; and
6. other information voluntarily provided to facilitate assessment or admission.

2.3  Health, Medical and Treatment Information

Where voluntarily provided or necessary for providing our services, we may collect:

1. substance-use and addiction history;
2. mental-health and wellbeing information;
3. medical history;
4. treatment and medication history;
5. diagnostic and assessment information;
6. medical reports, laboratory reports and other healthcare records;
7. information relevant to treatment, safety and rehabilitation; and
8. information generated during counselling, therapy, psychiatric, psychological or rehabilitation services.

2.4  Communication and Counselling Information

We may process information contained in communications with Samarpan through telephone, email, WhatsApp, video calls, online platforms or other authorised communication channels.

Where permitted by applicable law and subject to the required consent or authorisation, Samarpan may record telephone calls, tele-counselling sessions, video consultations, in-person counselling sessions or residential counselling sessions for quality assurance, training, clinical supervision, support development, record keeping or other specified purposes.

2.5  Technical and Website Information

When you access the Website, we may automatically collect information such as:

1. IP address;
2. browser and device information;
3. operating system;
4. pages visited;
5. date and time of access;
6. referring website/source;
7. approximate location derived from technical information, where available;
8. website interaction information; and
9. cookie, pixel and similar tracking information.

3.  HOW WE USE PERSONAL DATA

We may use and process Personal Data for the following purposes:

1. responding to enquiries and requests;
2. communicating with prospective and existing clients;
3. arranging assessments, consultations, appointments and admissions;
4. assessing whether Samarpan’s services are suitable for a prospective client;
5. providing rehabilitation, counselling, therapy, psychiatric, psychological, medical and allied services;
6. maintaining treatment, clinical, administrative and financial records;
7. facilitating communication with family members, guardians or authorised representatives, where permitted;
8. ensuring the safety and wellbeing of clients and other persons;
9. processing payments and managing financial and administrative matters;
10. operating, maintaining and securing the Website and related systems;
11. sending service-related communications and, where lawfully permitted, information regarding Samarpan’s services;
12. analysing Website usage and improving Website functionality and user experience;
13. complying with applicable legal, regulatory, professional and ethical obligations;
14. investigating complaints, incidents, suspected fraud, misuse or security issues;
15. protecting Samarpan’s legal rights and interests; and
16. such other purposes as may be disclosed to you at the time of collection or otherwise permitted under applicable law.

4.  CONSENT FOR COLLECTION, USE, STORAGE AND PROCESSING OF PERSONAL DATA

4.1  Consent

By voluntarily providing Personal Data to Samarpan through the Website, enquiry forms, telephone, WhatsApp, email, admission process, consultation, assessment, counselling, treatment or any other authorised channel, you consent, where consent is the applicable legal basis, to Samarpan collecting, using, storing, organising, retrieving, analysing, processing and otherwise handling such Personal Data for the purposes described in this Privacy Policy.

The consent shall be specific, informed and capable of being withdrawn in accordance with applicable law.

4.2  Notice under the DPDP Framework

To the extent applicable, Samarpan shall provide the Data Principal with an appropriate notice identifying:

1. the categories of Personal Data proposed to be processed;
2. the purpose or purposes for which such Personal Data is proposed to be processed;
3. the manner in which applicable rights may be exercised;
4. the manner in which a grievance may be raised; and
5. such other information as may be required under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules thereunder.

4.3  Lawful Processing

Samarpan may process Personal Data:

1. on the basis of valid consent; or
2. where such processing constitutes or falls within a lawful use or other basis permitted under Applicable Law.

Nothing in this Privacy Policy shall require Samarpan to obtain consent where applicable law permits or requires processing without consent.

4.4  Withdrawal of Consent

Where processing is based on consent, the Data Principal may withdraw consent by contacting Samarpan through the contact details specified in this Privacy Policy or through any mechanism made available by Samarpan.

Withdrawal of consent shall not affect the legality of processing undertaken before withdrawal.

Withdrawal may, however, affect Samarpan’s ability to provide or continue certain services where the relevant Personal Data is necessary for treatment, safety, administration, legal compliance or another lawful purpose.

5.  STORAGE AND RETENTION OF PERSONAL DATA

Samarpan may store Personal Data in physical and electronic form, including through:

1. internal information systems;
2. electronic records;
3. cloud-based systems;
4. secure servers;
5. CRM and lead-management systems;
6. appointment and scheduling systems;
7. communication platforms;
8. healthcare/treatment record systems; and
9. other authorised technology infrastructure.

Personal Data shall be retained only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by Applicable Law.

When Personal Data is no longer required and no legal or legitimate basis for continued retention exists, Samarpan shall take reasonable steps to delete, erase, anonymise or otherwise dispose of such Personal Data in accordance with its applicable retention practices.

6.  USE OF THIRD-PARTY TECHNOLOGIES AND SERVICES

To operate, secure, analyse and improve the Website and to facilitate communication and service delivery, Samarpan may use third-party technologies and service providers. Depending upon the configuration of the Website and services from time to time, these may include:

6.1  Google Analytics

Samarpan may use Google Analytics or similar analytics tools to understand Website traffic, user behaviour, page performance and Website usage. Such tools may collect technical information, cookie identifiers, device information, IP-related information and Website interaction data in accordance with their respective configurations and policies.

6.2  Meta Pixel and Similar Advertising Technologies

Samarpan may use Meta Pixel or similar technologies to understand Website interactions, measure the effectiveness of digital campaigns and improve communications or advertising. Such technologies may use cookies, pixels or similar identifiers to collect information concerning Website interactions.

Where required by Applicable Law, Samarpan shall obtain the necessary consent before deploying non-essential advertising or tracking technologies.

6.3  WhatsApp

Samarpan may provide communication facilities through WhatsApp, including for enquiries, admissions, appointment coordination and service-related communications.

Information voluntarily shared through WhatsApp may be processed by WhatsApp and its affiliates in accordance with their applicable terms and privacy policies.

Users should avoid sending unnecessary sensitive medical or health information through WhatsApp unless specifically requested or authorised by Samarpan.

6.4  Google Maps

The Website may contain or use Google Maps or similar location services to display Samarpan’s location or provide directions. Use of such services may result in the processing of technical or location-related information by the relevant third-party provider.

6.5  Embedded Videos and Other Third-Party Content

The Website may contain embedded videos, images, social-media content or other third-party content. Interaction with such content may result in the relevant third party receiving technical information concerning your device or Website visit, subject to the third party’s applicable terms and privacy policy.

6.6  CRM and Lead-Management Systems

Samarpan may use CRM, lead-management or customer-management platforms to record and manage enquiries, communications, admissions and related administrative activities. Such service providers may process Personal Data on behalf of Samarpan and shall be subject to appropriate contractual, confidentiality, security and data-protection obligations.

6.7  Appointment and Scheduling Software

Samarpan may use third-party appointment, consultation, scheduling or booking systems to facilitate appointments and consultations. Information required to schedule or manage an appointment may be processed by the relevant service provider subject to applicable contractual and privacy safeguards.

6.8  Cloud Hosting and Technology Providers

The Website and associated systems may be hosted or supported through cloud infrastructure, hosting providers, data-storage providers, cybersecurity providers, email providers and other technology vendors. Such providers may process or store Personal Data on behalf of Samarpan solely for authorised operational purposes and subject to appropriate safeguards.

6.9  Other Tracking Technologies

Samarpan may from time to time use cookies, pixels, tags, scripts, SDKs, web beacons or other similar technologies for Website functionality, security, analytics, performance measurement, personalisation or marketing.

7.  COOKIES

The Website may use:

Essential Cookies – necessary for Website operation, security and functionality.

Analytics Cookies – used to understand Website traffic and usage.

Functional Cookies – used to remember preferences or improve user experience.

Advertising/Marketing Cookies – where applicable, used to measure campaigns or deliver more relevant communications.

Where required under Applicable Law, Samarpan shall obtain consent before placing or using non-essential cookies and tracking technologies.

You may manage or disable cookies through your browser settings or through any cookie-management mechanism provided on the Website.

8.  SHARING AND DISCLOSURE OF PERSONAL DATA

Samarpan may disclose Personal Data, where necessary and lawful, to:

1. authorised employees and personnel;
2. doctors, psychiatrists, psychologists, therapists, counsellors, nurses and other healthcare professionals;
3. hospitals, laboratories, diagnostic centres or other healthcare providers where necessary for treatment or safety;
4. authorised family members, guardians or representatives where permitted by the client or applicable law;
5. technology, hosting, CRM, appointment, communication and payment service providers;
6. professional advisers, auditors, insurers and consultants;
7. government authorities, regulators, courts and law-enforcement agencies where required or permitted by law; and
8. other persons where authorised by the Data Principal or otherwise permitted under Applicable Law.

Samarpan does not sell Personal Data to third parties.

9.  HEALTH AND TREATMENT INFORMATION

Samarpan recognises that health, addiction, substance-use and mental-health information is particularly sensitive.

Treatment records and personal information shall be treated confidentially and shall not ordinarily be shared with family members or other persons without appropriate consent or lawful authority.

However, disclosure may occur where necessary or permitted for:

1. treatment and continuity of care;
2. clinical consultation or supervision;
3. emergency or safety purposes;
4. legal or regulatory requirements;
5. a lawful order of a competent authority;
6. prevention of serious harm where permitted by law;
7. billing, insurance or administrative purposes; or
8. other purposes authorised by the client or permitted by law.

10. RECORDING OF CALLS AND COUNSELLING SESSIONS

Where Samarpan proposes to record a telephone call, tele-counselling session, video consultation, in-person counselling session or residential counselling session, Samarpan shall, where required, obtain the appropriate prior permission or consent.

Such recordings may be used for purposes disclosed at the time of obtaining consent, including:

1. quality control;
2. clinical supervision;
3. training;
4. service improvement;
5. support development; and
6. record-keeping.

Recordings shall be protected by appropriate confidentiality and security measures and shall not be used for unrelated purposes without appropriate legal basis or consent.

11. INFORMATION PROVIDED ABOUT ANOTHER PERSON

If you provide Personal Data relating to another person, including a family member, prospective client, child or person under your care, you represent that you are authorised to provide such information.

Where required, Samarpan may seek confirmation of your authority or obtain consent directly from the concerned individual or legally authorised representative.

12. DATA SECURITY

Samarpan shall implement reasonable technical, organisational and administrative safeguards appropriate to the nature of Personal Data processed by it.

Such measures may include:

1. access controls;
2. authentication mechanisms;
3. confidentiality obligations;
4. secure storage;
5. encryption or equivalent safeguards where appropriate;
6. monitoring and security controls;
7. vendor due diligence; and
8. procedures for responding to data-security incidents.

No electronic transmission or storage system can be guaranteed to be completely secure.

13. DATA BREACHES

In the event of a Personal Data breach, Samarpan shall take reasonable and appropriate steps to contain, assess, investigate and mitigate the breach and comply with applicable legal notification and reporting requirements.

Where notification is required under Applicable Law, Samarpan shall provide such notification to the relevant Data Principal and/or authority in the manner and within the time prescribed by law.

14. INTERNATIONAL TRANSFER AND PROCESSING

Samarpan may use technology and service providers whose systems or infrastructure are located outside India.

Where Personal Data is transferred, accessed or processed outside India, Samarpan shall undertake such transfer or processing in accordance with Applicable Law and any applicable restrictions or requirements concerning cross-border transfer of Personal Data.

15. RIGHTS OF DATA PRINCIPALS

Subject to Applicable Law, a Data Principal may have the right to:

1. obtain information regarding processing of Personal Data;
2. request correction, completion or updating of inaccurate or incomplete Personal Data;
3. request erasure of Personal Data where permitted;
4. withdraw consent where processing is based on consent;
5. seek grievance redressal; and
6. exercise such other rights as may be available under the DPDP Act and applicable rules.

Requests may be subject to appropriate identity verification and statutory limitations.

16. GRIEVANCE REDRESSAL

Any complaint, request or grievance concerning the processing of Personal Data may be submitted to:

Privacy / Grievance Officer

Samarpan – A Unit of Abheraj Baldota Foundation 441, Song of Life Road,

Urawade, Mulshi, Maharashtra – 412115, India

Email: admissions@samarpan.in

Telephone: +91 81809 19090

Samarpan shall endeavour to address grievances in accordance with Applicable Law and its applicable grievance-redressal procedure.

Where applicable, a Data Principal may also have the right to approach the Data Protection Board of India in accordance with the DPDP Act and applicable rules.

17. CHILDREN AND PERSONS REQUIRING LEGAL REPRESENTATION

Where Personal Data relates to a child or a person for whom a parent, guardian or other legally authorised person is required to provide consent, Samarpan shall obtain or verify such consent or authority to the extent required by Applicable Law.

Samarpan shall not knowingly undertake processing prohibited by Applicable Law in relation to children.

18. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites, social-media platforms, payment gateways, communication platforms, maps and other external services.

Samarpan does not control the privacy practices of such third parties and shall not be responsible for their privacy policies or data-handling practices.

Users should review the privacy policies applicable to such third-party services before providing Personal Data.

19. RETENTION OF PERSONAL DATA

Personal Data shall be retained only for the period reasonably necessary for the purpose for which it was collected or for such longer period as may be required or permitted by:

1. Applicable Law;
2. healthcare and professional requirements;
3. tax and accounting requirements;
4. regulatory obligations;
5. contractual requirements; or
6. legitimate requirements for establishment, exercise or defence of legal claims.

Once the applicable retention period expires, Samarpan shall take reasonable steps to securely delete, erase or anonymise the relevant Personal Data, unless continued retention is required or permitted by law.

20. CHANGES TO THIS PRIVACY POLICY

Samarpan may amend this Privacy Policy from time to time to reflect changes in:

1. Applicable Law;
2. the DPDP framework;
3. Website functionality;
4. technology;
5. services offered by Samarpan;
6. third-party technology providers; or
7. Samarpan’s data-processing practices.

The updated Privacy Policy shall be published on the Website with the revised “Last Updated” date.

21. APPLICABLE LAW

This Privacy Policy shall be governed by the laws of India.

The processing of Personal Data shall be undertaken in accordance with applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and rules, regulations, notifications and directions issued thereunder, to the extent applicable and from the date on which the relevant provisions become applicable to Samarpan.

Nothing contained in this Privacy Policy shall restrict any right or obligation that cannot lawfully be excluded or restricted under Applicable Law.

22. CONTACT INFORMATION

For questions concerning this Privacy Policy or the processing of Personal Data, please contact:

Samarpan – A Unit of Abheraj Baldota Foundation

Samarpan Rehabilitation Center 441, Song of Life Road,

Urawade, Mulshi, Maharashtra – 412115 Maharashtra, India

Privacy / Grievances Office Email: admissions@samarpan.in

Phone / WhatsApp: +91 81809 19090

23. ACKNOWLEDGEMENT AND CONSENT

By submitting Personal Data to Samarpan through the Website, enquiry form, telephone, WhatsApp, email, admission process or other authorised channel, you acknowledge that you have read and understood this Privacy Policy.

Where processing is based on consent, you consent to the collection, use, storage and processing of your Personal Data for the purposes described in this Privacy Policy and as otherwise permitted under Applicable Law.

Where applicable, you may withdraw your consent in accordance with this Privacy Policy and Applicable Law.